Refund Policy

Refund Policy

At Lumiere Collection, your satisfaction is our priority.

We offer a 30-day money-back guarantee on all orders.

Eligibility for Refunds
To be eligible for a refund, your item must be unused and in the same condition that you received it.

How to Request a Refund
To initiate a return or refund, please contact us at:
📧 support@thelumierecollection.com

Please include your order number and reason for the request.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will resolve the issue promptly.

Non-Returnable Items
For hygiene reasons, used items may not be eligible for return.

Refund Process
Once your request is approved, refunds will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds
If you have not received your refund yet, please check with your bank or payment provider first. If the issue persists, contact us for assistance.

We stand behind our products and are committed to ensuring you have a positive experience with Lumiere Collection.