Refund policy

RETURN & REFUND POLICY

We want you to be completely satisfied with your purchase.

30-Day Money-Back Guarantee  
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility for Returns  
To be eligible for a return:
• The item must be unused and in its original condition  
• The item must be in its original packaging  

Non-returnable items:
• Used or damaged items not due to our fault  
• Items returned without prior request  

How to Start a Return  
To initiate a return, please contact us at support@lumierecollection.com with your order number and reason for return.

Refunds  
Once we receive and inspect your return, we will notify you of the approval status.  
If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds  
If you haven’t received your refund yet, please check with your bank or payment provider.

Exchanges  
We only replace items if they are defective or damaged.

Return Shipping  
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items  
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo proof.

Contact  
For any questions, contact us at support@lumierecollection.com